Refund policy

Return & Refund Policy

At Rosin Official, we are committed to providing a premium shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

1. 3-Day Return Window

You have 3 working days from the date you receive your parcel to initiate a return or exchange. After 3 working days, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it.

• It must be in the original packaging (including tags, manuals, and protective seals).

• For beauty and personal care products (like our Vitamin C Gel or Lipsticks), the seal must be unbroken due to hygiene reasons.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Will be processed within 5–7 working days via Bank Transfer, EasyPaisa, or JazzCash.

• Shipping Costs: Please note that original shipping charges are non-refundable, and customers are responsible for the return shipping costs.

4. Damaged or Wrong Items

If you receive a damaged or incorrect product, please contact us immediately on WhatsApp with photos/videos of the item. we will arrange a replacement at no additional cost to you.

How to Initiate a Return

To start a return, please contact our support team with your Order ID:

• WhatsApp: 0324 6233556

• Email: order@rosinofficial.pk

• Return Address: 1st Floor, 492-A, Revenue Society, Johar Town, Lahore, Pakistan, 54000.